Refund & Returns Policy
This policy explains when Ekim can offer a replacement, refund, or reshipment. All products are supplied strictly for research use only.
Last updated: 23 January 2026
1) Returns and Refunds
- If your order has not yet shipped, you may cancel your order by contacting us at orders@ekim.co for a refund on applicable items. Refunds may be requested up to 30 days after an order is placed. There is a 20% restocking fee for all returns/exchanges.
2) Refund Timeframe
- Refunds typically post to your account within 10–20 business days, depending on your payment method and your card issuer’s policies.
3) Shipping
- We at Ekim Labs offer FREE shipping on orders over $499 within the US.
- All our Free Shipping offers are for US addresses only, unless specified otherwise.
- All of the most current shipping options are shown on the cart checkout page (UPS, FedEx).
- We offer same-business-day shipping for orders placed before 2 PM EST, Monday–Friday.
- All orders received after 2 PM EST, or on weekends or holidays, will ship on the next business day.
- When your order ships, our systems will automatically generate a “Package Shipped” email notification that will include a tracking number.
- Shipping rates and options, including free shipping, are subject to change at any time without notice.
4) Damaged or Lost Items
If your item was damaged during transport or arrived broken, a photo and video must be provided of the issue as soon as possible and include your order number. This is required for our team to review the situation with management and determine the appropriate next steps.
To proceed or report a missing item, contact customer service at orders@ekim.co for instructions.
5) Bulk and Special Orders
Please contact us for bulk or special orders. Our customer service staff will work with you to satisfy any special requests.
Need Help?
Contact us at orders@ekim.co for questions related to refunds and returns.
